Policy


Same Day Call-Ahead

We are currently not accepting walk-ins at this time. We are a same day call-ahead salon for your convenience.  It’s simple, just call us on the same day you want to visit to put your name on our list.  The earlier, the better!  We start our call-ahead half an hour before we open:

Mon-Sat: 9:30am | Sunday: 10:30am

You must speak with our receptionist directly in order to put your name on our list (a voicemail will not be considered a call-ahead). Wait time may vary when you arrive.

We kindly ask that you provide exact service(s) when you call ahead. Depending on our list for the day, the option of adding or upgrading a service may not be available when you arrive.


Party Inquiry

We offer “Same Day Call-Ahead” for groups of 4 or larger.  Please email us at least two weeks in advance, with a list of each guest’s full name (first and last name required) with exact services.  We kindly ask that you provide a specific list of services, because upgrading or adding a service may not be available when you arrive.  A confirmation call is required to confirm your party’s arrival.  You will receive full details on how to confirm your event in your email.  Please consider that we reserve this time according to the list you provide, cancelling or adjusting a service when you arrive affects the timing of our call-ahead list for other clients.  A deposit is required to hold your party’s time slot.  

Email Newtown SQ | Email Plymouth MT

Due to our current pandemic, children 6 years and under will not be permitted in our salon at this time, for their safety.  Outside food and beverages are restricted.  We truly appreciate your patience during this time as we try our best to accommodate everyone.  Our main focus is to keep you and our team healthy and safe by taking every precaution necessary.  We have held many intimate and fun gatherings at The Nail Bar and we look forward to doing the same for you.  


Covid-19

Covid-19:  for the safety of our clients and staff, please follow our new guidelines below:

1) call us at Newtown Square or Plymouth Meeting to put your name on our list the day of | our call ahead starts half an hour before we open: Mon-Sat @ 9:30am | Sunday @ 10:30am) 

2) when you arrive | please wait inside your vehicle and give us a call to inform us of your arrival 

3) per regulations, we have to operate at limited capacity | we will let you know when we are ready for you to come in for your service | our waiting area will not be available for use

4) a face mask must be worn when you enter our salon | we will have face masks available for purchase | if a face mask is not worn, unfortunately, we will not be able to service you

3) your temperature will be taken at the door with a touch less temperature gun | we politely ask that anyone with a temperature above 100.4 to reschedule for another day 

4) we kindly ask that you read and sign our “assumption of risk and waiver form” 

5) hands must be cleaned and sanitized before we begin your service

6) for their safety, children under the age of 6 will not permitted in our salon at this time, until further notice  


Lash Policy

Guarantee:
The Lash Bar by NB takes great pride in the work we do!  If you have any concerns with the service you received, we will do a complimentary 30 minute fix within 3 days of service.

Refunds:
We do not offer refunds on services.

Allergies:
If you experience an allergic reaction to any of the products used during a service, please notify us immediately for assistance in assessing the situation. If you have experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know prior to your appointment. A patch test can be administered before your appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions or eye sensitivities.

Booking Policy:
A credit card must be on file to book all appointments. However, you may pay as you please upon arrival. We strongly suggest pre-booking any fills right after your service before leaving the salon to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.

Late Policy:
If you are running late to an appointment, notify us within our 10 minute grace period. No notification will be deemed as a no show. If you are late, we will try our best to make your lashes as full as possible in the remainder of time allotted. You will still be charged full price. Please keep in mind we will always do our best to accommodate your session but will not take responsibility when clients are not on time.

Cancellation Policy:
Here at The Lash Bar by NB we understand unforeseen circumstances occur and you may need to cancel an appointment. If an appointment is cancelled or rescheduled within 24 hours, you will be charged 50% of the service as a cancellation fee. If you reschedule, cancel or no show your appointment the day of, you will be charged 100% of your service as a cancellation fee. No further bookings will be made until the balance of your account has been settled. This is to protect your time that is set aside specifically for you and insure your service provider as well.

Sickness | Family Emergency:
If you, or another person in your household has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment. For your safety and that of staff and other clients, please abstain from coming to your appointment sick. If it is assumed that you are currently sick, we have the right to respectfully decline service until you are healthy again. We understand that a family emergency or an unexpected event may arise. A ONE-time allowance of last minute cancellation or reschedule will be permitted for sickness/emergency situation. The cancellation and no show policy will be in effect after the first offence.

We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment without a nonrefundable full payment of requested service at the time of booking.

Makeup Policy:
Please thoroughly remove all makeup prior to your lash session. Eyes must be clean and oil free upon arrival otherwise the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup. Failure to do so can lead to irritation and infection. Please arrive at least 5 minutes early to use the provided lash cleanser before each session if needed.

Age Policy:
Clients must be at least 16 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the treatment room during the consultation and sign the waiver as well.

Cell Phone Policy:
We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a service in the lash bar area we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.

Lash Fill Policies:
1 Week Fill (3-7 days): No more than 80% loss of initial set

2 Week Fills (8-14 days): No more than 40% loss of initial set
3 Week Fills (15-21 days): No more than 50% loss of initial set
4 Week Fills (22-29 days): No more than 60% loss of initial set

5+ Week Fills (30 days+): You will need a new full set of lashes. Even if you have lash retention, lashes need maintenance at least once a month to ensure your lashes are happy and healthy. We must remove lashes that are grown out.


Gift Cards

Need a gift card for a loved one, friend or co-worker?  Well, look no further!  We have gift cards available. Our gift cards are available for  in-store purchases only.

Gift cards are location specific, which means the salon location you choose to purchase the gift card from, can only be used at the specific store location.

Gift Card Minimum | $20


Payment

We accept cash, Visa, Mastercard and Discover